Your clinic
Clinic Forms and Messaging Privacy Policy
Effective September 23, 2026. This clinic notice explains what information Your clinic collects through its public Pllumi forms and messaging program, how that information is used, and the choices available to you. It does not describe every Pllumi staff or patient portal feature.
Information we collect
We may collect information you voluntarily provide, including your name, email address, mobile phone number, service interests, appointment or booking requests, messages, and communication preferences. If you choose to opt in to SMS, we also record the consent selection, the opt-in source, and the time of the consent event so we can document and honor your choice. We may also collect limited technical and security information needed to operate, protect, and troubleshoot the service.
How we use information
We use information to respond to requests, provide and administer services, schedule and manage appointments, send communications you requested, maintain communication preferences, provide customer support, protect the service, prevent misuse, and comply with applicable obligations. Promotional email or SMS messages are sent only when you separately and affirmatively choose the corresponding optional consent.
SMS messaging program
Your clinic may send recurring appointment reminders, booking updates, account or service notifications, and—only if separately selected—promotional offers. Message frequency varies. Message and data rates may apply. Consent is not a condition of purchase or receiving care. Reply STOP to opt out of SMS messages and HELP for help.
Mobile information and consent are not shared for marketing
We do not sell, rent, share, or provide your mobile phone number, SMS opt-in data, or messaging consent to third parties or affiliates for their marketing or promotional purposes. We also do not sell or share your personal information with third parties or affiliates for marketing or promotional purposes.
Service providers may process this information only as needed to operate Pllumi, deliver requested communications, support the service, or comply with law. They are not permitted to use mobile opt-in information for their own marketing or promotional purposes.
When information may be disclosed
We may disclose information to service providers that help us operate our services under appropriate restrictions; when required by law or legal process; to protect rights, safety, and security; or as part of a business transaction subject to applicable safeguards. The mobile-information non-sharing commitment above applies regardless of this section.
Retention and security
We retain information only as reasonably necessary for the purposes described in this policy, including documenting consent and honoring opt-out requests. We use reasonable administrative, technical, and organizational safeguards, but no method of storage or transmission is completely secure.
Your choices
You may decline the optional SMS and email checkboxes. You can reply STOP to unsubscribe from SMS and HELP for assistance. You may also use the public contact form to request help or update your communication preferences.
Contact and policy updates
Questions about this policy or the Your clinic messaging program may be submitted through the linked public contact form. We may update this policy when our practices change; the current version and effective date will remain available at this public URL.
